Common queries answered
Frequently asked Questions
Your orders get shipped the next day. You’ll get the tracking link on your email once it is shipped.
Your purchase is eligible for return or replacement only if it meets the following conditions:
If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
If the product you receive has a genuine quality or manufacturing defect or damage.
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.
Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets our return criteria as stated above, please email us at [email protected] within 48 hours of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at [email protected]
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.
Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In case of COD (Cash on Delivery) order, the refund will be made only in the form of credit coupon of the same value.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).
Before the order is shipped, you can change your address anytime. You can come online and chat with us or call us.
After the order is shipped, you get the tracking link on your email. You can track the order from there.
Most effective way to customer service is to call us or chat with us. However you can reach us at [email protected] as well.
If you put the incorrect address and product is not delivered because of the incorrect address, the order will not be eligible for the refund or replacement.
You may place the request with the correct address to the customer service team. If we get the product back safely, we will charge you the shipping fee only and send another fresh product to you.
Currently, we have shipping services in India only.
It depends on the item and the quantity. Our dispatch team can make different shipping units or the one depending on the product. Product safety is first for it.